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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Can't enter personal information
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DVD Profiler Unlimited Registrantjkbop2
Registered: April 18, 2007
Posts: 8
Posted:
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All of a sudden I can't enter my personal information for discs that I'm adding to my collection. All I get is "counts as ..." with no place to enter my information. Anyone have any ideas?
DVD Profiler Unlimited RegistrantStar ContributorKathy
Registered: May 29, 2007
Reputation: Highest Rating
United States Posts: 3,475
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When you enter a new DVD there are two boxes on the bottom left Add DVDs to Collection page:
1) Download profile from Invelos
2) Prompt for personalization

Is the 2nd box ticked? If not, check this box and see if that fixes your problem.

If that didn't work you might want to do a database repair. I do this regularly in addition to doing it any time I have a problem: Tools > Options > Utilities > Repair Profile Database.

Good luck!
 Last edited: by Kathy
DVD Profiler Unlimited Registrantjkbop2
Registered: April 18, 2007
Posts: 8
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Thanks for the suggestions. The 2nd box is checked and I tried the database repair which didn't solve the problem.
DVD Profiler Unlimited RegistrantBlair
Resistance is Futile!
Registered: October 30, 2008
United States Posts: 1,249
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Once the DVD is added to your collection, when you double-click the name and then go down to the Personal Information tab, what do you see?

Are areas grayed out? Are they missing altogether?
If at first you don't succeed, skydiving isn't for you.

He who MUST get the last word in on a pointless, endless argument doesn't win. It makes him the bigger jerk.
 Last edited: by Blair
DVD Profiler Desktop and Mobile Registrantmediadogg
Aim high. Ride the wind.
Registered: March 18, 2007
Reputation: Highest Rating
United States Posts: 6,463
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What happens when you try to add a disc to the profile?
Thanks for your support.
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Hey, new product!!! BDPFrog.
DVD Profiler Unlimited Registrantjkbop2
Registered: April 18, 2007
Posts: 8
Posted:
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Quoting Blair:
Quote:
Once the DVD is added to your collection, when you double-click the name and then go down to the Personal Information tab, what do you see?

Are areas grayed out? Are they missing altogether?


Everything is gone except for the line "Counts as...". None of the usual boxes to enter your personal info are there.
DVD Profiler Unlimited Registrantjkbop2
Registered: April 18, 2007
Posts: 8
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Quoting mediadogg:
Quote:
What happens when you try to add a disc to the profile?


No change.
DVD Profiler Desktop and Mobile RegistrantStar ContributorDJ Doena
Registered: May 1, 2002
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 6,745
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Can you make a screenshot your your personalize screen and share it (e.g. via www.imageshack.us)?
Karsten
DVD Collectors Online

DVD Profiler Unlimited Registrantjkbop2
Registered: April 18, 2007
Posts: 8
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Quoting DJ Doena:
Quote:
Can you make a screenshot your your personalize screen and share it (e.g. via www.imageshack.us)?


How do you make a screenshot?
DVD Profiler Desktop and Mobile RegistrantStar ContributorDJ Doena
Registered: May 1, 2002
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 6,745
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Open the screen where you can't enter the data.

Press ALT+Print (upper right side of the keyboard)

Press WIN+R

Type "mspaint" -> OK

Press CTRL+V.

Save the image (preferrably as JPG)
Karsten
DVD Collectors Online

 Last edited: by DJ Doena
DVD Profiler Unlimited Registrantjkbop2
Registered: April 18, 2007
Posts: 8
Posted:
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Quoting DJ Doena:
Quote:
Open the screen where you can't enter the data.

Press ALT+Print (upper right side of the keyboard)

Press WIN+R

Type "mspaint" -> OK

Press CTRL+V.

Save the image (preferrably as JPG)

Thanks so much for the info. Here is a link to the screenshot - http://imageshack.us/photo/my-images/41/scrsht.jpg/
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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It looks like the entry is part of a custom collection type.  To control what entries display on the personalize screen, visit Tools->Edit Collection Categories.  Select the category and check the proper options to the right.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantjkbop2
Registered: April 18, 2007
Posts: 8
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Quoting Ken Cole:
Quote:
It looks like the entry is part of a custom collection type.  To control what entries display on the personalize screen, visit Tools->Edit Collection Categories.  Select the category and check the proper options to the right.


Thanks but there is no Edit Collection Categories under Tools.
DVD Profiler Unlimited RegistrantStar ContributorKathy
Registered: May 29, 2007
Reputation: Highest Rating
United States Posts: 3,475
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On the top of your database right click on the All Owned Ordered Wish List area.

This will open a window > click on Other > click on Edit Collection Categories.
 Last edited: by Kathy
DVD Profiler Unlimited Registrantjkbop2
Registered: April 18, 2007
Posts: 8
Posted:
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Quoting Kathy:
Quote:
On the top of your database right click on the All Owned Ordered Wish List area.

This will open a window > click on Other > click on Edit Collection Categories.


Many thanks to all who replied. That fixed the problem.
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