I went into DVD Pro tonight and found all my covers (front/back) - thumbnails are gone, just the placeholders remain (image not available). I used the Repair Database utility with no success. I backed that up and then downloaded and installed the new version and still no luck!

I looked into the Database/Images/Thumbnails folder and they are all there as well as the Headshots in their folder. Does anyone have a clue as to what is up? This is a pain.  It is like the program lost the path to the Thumbnails folder or something.

Any suggestions would be appreciated as I would like to avoid the last resort and refresh ALL from on-line. 

What does "rebuilding thumbnails" entail? Emptying the folder means I lose all the thumbnails I have some of which are versions I preferred to what is currently approved in the Invelos database.

Also, what "big" images are you referring to? I will probably copy/save my thumbnails to another folder/directory temporarily and empty the folder as  you suggest and follow your lead but I'm uneasy. 

Quoting Chazcdc54:

Quote:
What does "rebuilding thumbnails" entail?

Go back and read DJ's post and execute the menu command. Done. BTW I have never had to manually mess with the folders. After executing the menu, everything is usually fine. The work is done for you by DVD Profiler.

By the way, just so we're clear, both the thumbnails in the collection list/view AND the Front and Back Images for each profile are blank.

Hey! don't blame me!  I was just following DJ's directions.

I decided to take your suggestion and was able to restore the thumbnails as I did not permanently delete them as yet. Unfortunately, I got the same problem - a progress/status bar that disappears after a few seconds. I really do think now that the program was corrupted in some way and oddly enough cannot be fixed.

I see two last options: refresh ALL images as you suggest OR backup the db, uninstall DVD Profiler, download a new copy reinstall a new version and import the backed up database. I'm assuming the backup will include the images as well.

What is your take here? It's late here and I'm off to bed now but hope to tackle and resolve this once and for all tomorrow. Thanks for your help.

Just out of curiosity:

Try the following: Add a new profile to your database (any profile, doesn't matter).
Then edit it and paste any image to the covers.
Does DVDP create the thumbnails for this profile?

This just keep getting worse. I gave up and tried a "refresh all" on the images and maybe 50% of the images repopulated the profiles. I checked some the "blank" titles in the Images folder and they were there just not showing in the views.

I had already followed DJ's suggestion with adding a new profile last night. However, DVD Pro doesn't allow you to "paste" any image to the Front or Back covers only the cast/crew images. When manually refreshing images for a pofile it works fine so far but I don't relish doing that for hundreds of profiles!

I backed up the db and reinstalled as you said and added a new database but when trying to restore the operation aborts with this error message:

"Access violation at address 0041AD0D in module 'dvdpro.exe' read of address 00000000"

Right now I don't know what to do.  What does "opening a  "Support ticket" entail? The only other thing to do is connect to the other database and manually refresh ALL those freaking profiles.

This is the first time I've ever had such trouble with this software. 

Man this IS embarrassing. took your advice and was able to copy into the profile. Yes, the program faithfully generated the thumbnail correctly. Must have forgotten this move. I usually try to figure stuff out on my own. Sorry.

I'm using Windows 7 64-bit. This is a new desktop from last month. I usually disable my anti-virus/spyware and other apps before downloading/installing/updating etc. That was the case here to no avail.

FYI: My main program files are on my C: drive and my data (images, backups, etc.) reside on my D: drive - both are internal drives. This has proven no problem in the past.