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| Registered: August 10, 2007 |  Posts: 21 |
| | Posted: | | | | I have a couple of installations of DVD Profiler, one on an XP machine and one on a Vista machine, I also have a HTC Touch with Window Mobile 6 Pro.
On the XP machine one one disc the image is not there, profile is good though, everything is there.
On the Vista machine (also the one that syncs to the moble device) there are 4 discs that have most of the right information but are missing the cover images, so of course then the images are also missing from the mobile device.
I have tried everything including removing them from the collection on the Vista PC then doing a online reload but that did not help either. Since this is a new installation there isn't a back up on the Vista machine. Can the backup from the XP machine be used or is there another way to get the images in?
Thanks! | | | | Last edited: by alsherwood |
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| Registered: March 19, 2007 | Reputation:  |  Posts: 6,018 |
| | Posted: | | | | Try Online / Refresh all images. |
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| Registered: May 22, 2007 | Reputation:  |  Posts: 1,033 |
| | Posted: | | | | are these images you scanned yourself but aren't available online?
If they are ones you downloaded then dee1959jay's suggestion should work and get the missing profiles
also, there should be no problem doing a backup on the xp machine and restoring it on the vista machine (or the otherway around even)
-Agrare |
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| Registered: August 10, 2007 | | Posts: 21 |
| | Posted: | | | | I have already tried 'Online/Refresh' both for the individual discs and for the entire collection. I have also tried deleting them from the collection list on the PC and sync'ing the PC with the online library but the images still do not come back.
These are not images I scanned or added, they are available from Invelos.
I rechecked and DVD Profiler on the XP machine is exhibiting some of the same bahavior as the Vista incidence, only one image is missing though???
So if I do a backup then restore it will fix some but not all of the missing images. | | | | Last edited: by alsherwood |
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| Registered: August 10, 2007 | | Posts: 21 |
| | Posted: | | | | Well I kind of found a fix, I started the process to add each disc in question, previewed the information, copied the front and back images of all affected discs to a separate folder then went back in and edited the images for those discs.. It worked but kind of a pain..
I did notice that most of the affected discs has an anomolly with the UPC number, they were missing the first and last digit of the code (as entered into DVD Profiler), funny enough one was complete... |
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| Registered: May 22, 2007 | | Reputation: | | Posts: 1,033 |
| | Posted: | | | | did you convert from the old version (2.0) that version didn't use the Full UPC and the update process tried to convert it but sometimes can't convert them all.
that could possibly cause what you are seeing
-Agrare |
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| Registered: August 10, 2007 | | Posts: 21 |
| | Posted: | | | | Quoting Agrare: Quote:
did you convert from the old version (2.0) that version didn't use the Full UPC and the update process tried to convert it but sometimes can't convert them all.
that could possibly cause what you are seeing
-Agrare Yes, that may be it on the XP machine, but the Vista machine was a clean installation long after the conversion from 2.0 (but bringing the data down from Invelos). ??? So do I just leave well enough alone, or remove the items from my collection, upload and backup the data then add the items back? Will they go back to the same collection numbers as before? |
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| Registered: May 22, 2007 | | Reputation: | | Posts: 1,033 |
| | Posted: | | | | but if you uploaded from the XP (with the incomplete UPC's) and then downloaded that to the vista machine you would have just downloaded the incomplete UPC's as what is uploaded doesn't have to be in the database as all the information shown (save the cover images) comes from your local.
If you look at these titles in your online listing do they have images. If not there would be no image to show as the DVD wouldnt actually be in the online yet your XP machine would have the images from the old version.
Uploading to the online should be a final resort backup and you should use the built in backup feature. It would also be the best way to transfer your collection to another computer as it would keep all the custom images as using the online method won't.
If you remove them and then re-add them the collection number will probably change as it just uses the next available number. You can however change this from the Personalize section of the profile.
The easiest\best way would be to just go to DVD->Change UPC from the menu and correct the UPC. then refresh the profile because this will 'tie' your profile back to the one that exists in the online. If you still don't get images its probably because non exist or the profile doesn't exist.
If you still have questions about all this please provide info (name, upc, locality) on some of the problem titles as it would help with figuring out why its behaving like that (we could look at the title in your online list and try downloading it ourselves) but I would expect its being caused by what's already been mentioned.
-Agrare |
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| Registered: August 10, 2007 | | Posts: 21 |
| | Posted: | | | | Thanks for the detailed reply!
OK I get what you are saying about the upload from XP and the process propagating the error (incomplete UPC's back down to the Vista machine)
I did check all of the titles in question:
Blue Man Group (Complex Rock Tour) RC ? 08536-53138-28
Animusic2 RC 0 821143-115297
Great Big Sea (Great Big DVD) RC 0 825646-093991
3 Doors Down (Away from the Sun) RC ? 050644-441493
And all except for the Blue Man Group have incomplete UPC's as listed in the details area in DVD Profiler (local).
I will try the "DVD->Change UPC from the menu and correct the UPC" as I did not even know this was possible, I looked for this option but could not locate it. |
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| Registered: August 10, 2007 | | Posts: 21 |
| | Posted: | | | | Well I corrected the UPC codes as suggested (except for Blu Man which was already good), then I refreshed the profile.
First I check the online set, still no images for 3 of the DVD's (and this is strange) now Great Big Sea shows online with an image!?
So I tried an upload from my PC to the Invelos site and that didn't change anything...
Weird?
PS. all of the entries in question on the PC's have images... |
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| Registered: May 22, 2007 | | Reputation: | | Posts: 1,033 |
| | Posted: | | | | Well I don't have DVD Profiler on this computer but will take a closer look at these titles when I get home.
One possibility is that it could be the locality is set wrong (ie your profile has a different locality than the one in the online database). The locality should show near the UPC in the profile and can be changed similar to the UPC (an option under the DVD file menu)
Since the images don't get uploaded with the profiles when you upload your collection it only shows the images that are in the online database. So if you don't see an image on your online listing it would mean that there is no image for that profile in the online. The UPC and Locality pairing is what distinguishes a dvd so if it exists online but under a different locality you may see it when you go to Add DVD with an image but if your local has a different locality you won't see it when viewing your collection online.
Hope that makes sense/helps
-Agrare |
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