Valid comments, Sam. I can't and won't attempt to speak for ken, but I will tryt and give you my take on your questions as best I can.

If Ken can add them in a post, why not copy and paste them to the appropriate rule section?

Tjis particular one, I haven't even got a theory on. It seems a simple enoiugh proposition, save for the idea of Rule change of the Minute relative to the screeners. But a qaurterly update as I have explained I don't think would make their life too much more difficult than it already may be. I just don't see where it would be a good idea to keep modding the Rules as often as they could conceivably be done based on this particular forum itself.

Why never post in the technical help forum?

I have a sneaking suspicion that this one by and large falls to us as users. There are some occassions where Ken or someone must jump in, such as referencing an old key from Intervocative. But MOST of the Tech support is quite adequately by us users. In many cases Ken only needs to weigh in one time with help and one of us will pick it up and run with  it the next time the topic is raised.

Why never tell us if peoples requests ideas are good or not?

This I would put into the category of there is no real such thing as a good or bad idea.  How an idea might be perceived depends on many factors over which we have little control or knowledge. For example, one of my pet peeves, and there are many, is that we should better be able to define what is involved in extra features  instead of the Generic forms we have always used. What trailers are included? What are the details that can be provied for featurettes or commentaries? To me it seems a GOODD idea as yoou put it, and it seems to to be easy enoguh to implement, yet we don't have it. There could be issues  with the way the database is currently structured that would require some form of redesign ofr toher that I am not aware of..

I am always willing to offer what little help I can, which comes from(a) experience with the program and (b) intimate knowledge of the  Rules development and the thought processess that went into that development.

Thanks Skip. A good post. Shame Ken won't say anything about anything though.

The way I see it, this product has a community driven database and almost all visible tech support (sans ticket) is done by the community.

While we purchased this product for a one time price, ongoing support is needed from Ken (in the form of server use/profile updates/rules) to get full use out of the product. This creates a leader position that only one person can fill - and this is something anyone quickly picks up on when they use the forums.

People are picking up on that the leader isn't in office. This creates a certain amount of frustration. Then questions come up that only Ken can answer and they remain unanswered.  This adds onto the frustration.  New users are visiting with technical issues that we, as a forum, can typically only provide canned responses and hope it fixes their issue but the one person who CAN fix their issue is silent. The community sees this.

As a community driven product, Invelos needs the community to be satisfied.  Not necessary happy, but satisfied.

When there are new releases, Ken frequently visits the forums and the entire atmosphere changes - for the better.

Quoting Pantheon:

Quote:
It crosses my mind that Ken quite possibly reads threads like this (and others containing moans and demands) and simply thinks "F*4k You!"

Crosses my mind too, that's why I don't typically participate in such discussions but my own personal satisfaction has plummeted of late.

Quoting Dr. Killpatient:

Quote:
As a community driven product, Invelos needs the community to be satisfied.

I am quite satisfied.  I payed ~$20 for this software some 10+ years ago.  Not only is it still working, which is more than I can say for a lot of things I have payed that much for, but I have gotten several new versions.  I have software that cost me 5 times as much, and if I want the new version, I have to pony up that money again...sometimes more.

If I were paying for each upgrade, or paying a monthly subscription, I would probably feel differently, but I'm not, so I don't...but that's just me.

Quoting Dr. Killpatient:

Quote:
If I were paying for each upgrade, or paying a monthly subscription, I would probably feel differently, but I'm not, so I don't...but that's just me.

You're not alone.

Quoting mreeder50:

Quote:
For the record, I totally agree with T!Ms last statement, but I'm content having this product at all.

Same here. If Invelos.com disappeared tomorrow without a trace, I'd still be using DVD Profiler locally for many, many years to come, and I'd still be perfectly content with it. Even without the online component, the software would still let me use it exactly the way I want it - it's great at that.

But as long as we do have an online component, though, I don't think it's too much to ask that a few long-running issues are addressed, and that rule clarifications that have been stated in the forums are incorporated into the rules so that they're readily and easily available for everyone. If such things can only happen if more funds come in, then Invelos should say so and devise a set-up to acquire said funds. As stated before, I'd be among the first to hand over my cash, simply because this is a wonderful product which I've gotten a lot of use out of, for a tiny one-time fee.

I'm going to disagree and say I DON'T WANT and would not pay for further upgrades.
I agreed to a one-time-fee and that's what I expect.

But, as I said earlier, I bought that old version with no expectations of upgrades.

So, if Ken were to introduce further fees I would just stick with what I've got. Admittedly this is largely due to the fact I am currently unemployed and couldn't afford to buy further updates (if it meant going without a film/tv show when my partner feels like treating me).

However, if I was working then I would probably pay for every other upgrade; or until some new feature was added that I absolutely could not live without.