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    Invelos Forums->DVD Profiler: Contribution Discussion Page: 1... 4 5 6 7 8 ...40  Previous   Next
Invelos = Terrible support
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DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,917
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Would buying each participating member of the National Debate Tournament a copy of DVD Profiler and a link to the forums help things?
DVD Profiler Unlimited RegistrantStar ContributorDarklyNoon
No Godz, No Masterz
Registered: May 8, 2007
Reputation: Highest Rating
Germany Posts: 1,945
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Quoting Dr. Killpatient:
Quote:
Would buying each participating member of the National Debate Tournament a copy of DVD Profiler and a link to the forums help things?


rofl
www.tvmaze.com
DVD Profiler Unlimited RegistrantStar Contributorsamuelrichardscott
Registered: September 18, 2008
Reputation: High Rating
United Kingdom Posts: 2,650
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Quoting Mark Harrison:
Quote:
It's true, Invelos = Terrible Support.

Here's some others:

Invelos = Fantastic products
Invelos = 7 letter word
Invelos = Security in the event of theft / fire
Invelos = Fun Hobby
Invelos = Lack of manpower to do everything the users want


I do agree with your positives here Mark 100%. Contrary to what some may think, I 100% DO believe the product is awesome and thats thanks to users and contributors as much as it is Ken/Gerri.

BUT... it looks like the thread started by Ken to 'silence' this one has had no action taken (hence my bump of this thread though I will happily shut up if Ken chimes in with regards to it).

Also, the old 'well Ken posted in a thread 27 months ago that this was the case' crap is still being used. FFS man, just update the guidelines when you make these posts. HELP US HELP THE DATABASE.
DVD Profiler Unlimited RegistrantStar ContributorWinston Smith
Don't be discommodious
Registered: March 13, 2007
United States Posts: 21,610
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<sigh>
ASSUME NOTHING!!!!!!
CBE, MBE, MoA and proud of it.
Outta here

Billy Video
DVD Profiler Unlimited RegistrantAlien Redrum
Proudly blocked by liars.
Registered: August 23, 2008
Reputation: High Rating
United States Posts: 1,656
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Quoting samuelrichardscott:
Quote:
Also, the old 'well Ken posted in a thread 27 months ago that this was the case' crap is still being used. FFS man, just update the guidelines when you make these posts. HELP US HELP THE DATABASE.


Why should Ken care about the database?
Reviewer, HorrorTalk.com

"I also refuse to document CLT results and I pay my bills to avoid going to court." - Sam, keeping it real, yo.
DVD Profiler Unlimited RegistrantBlair
Resistance is Futile!
Registered: October 30, 2008
United States Posts: 1,249
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Quoting Alien Redrum:
Quote:
Why should Ken care about the database?

Because it's made from pure sugar and everybody likes sugar


I can understand if Ken is possibly tired of dealing with issues after all of these years. There aren't many websites or projects (even my own) that I have hung with for as long as Profiler has been around (and none of them as intensely as I did the initial years). If Ken has reached a point where he only wants to play a passive role in the forums/database sticking only with programming, that's his choice. But it doesn't have to be a bad thing so long as we are willing to agree on taking action rather than sitting around waiting for approval on every little thing.


Consider this: we have a Rules Committee forum for a reason (though I never joined, so I don't know the full workings going on in there) as well as the guidelines already constantly being discussed and interpreted as best we can in Ken's absence. If members are doing all of the work without any reactions or answers from above (even when Ken might disagree with the choices made by us), then basically we are the ones making the rules.

If we are clarifying the rules ourselves based on his original guidelines, then we shouldn't be so focused on him chiming in every time that a question arises. Discuss it, poll it, accept the consensus (since 100% agreement is near impossible to accomplish), set it in stone (such as on a website with links back to the original discussions as proof of consensus), and voila we have the new/more refined rules that we have been asking for. When Ken appears, if he chooses he can change any of these new rules/adjustments as he sees fit, but by our acting on this, we become the "support" that we so desperately need.

The only issue beyond that would be centralizing the new guidelines and then -- the most difficult part -- making these revised guidelines noticeable by the general population.
If at first you don't succeed, skydiving isn't for you.

He who MUST get the last word in on a pointless, endless argument doesn't win. It makes him the bigger jerk.
DVD Profiler Unlimited RegistrantStar ContributorRHo
Registered: March 13, 2007
Posts: 2,759
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Quoting Blair:
Quote:
I can understand if Ken is possibly tired of dealing with issues after all of these years. There aren't many websites or projects (even my own) that I have hung with for as long as Profiler has been around (and none of them as intensely as I did the initial years). If Ken has reached a point where he only wants to play a passive role in the forums/database sticking only with programming, that's his choice. But it doesn't have to be a bad thing so long as we are willing to agree on taking action rather than sitting around waiting for approval on every little thing.

Keep in mind though that the last time we heard, this is not his hobby project, but he makes a living out of it. Therefore support to some degree may be expected from his customer base.
Quote:
If we are clarifying the rules ourselves based on his original guidelines, then we shouldn't be so focused on him chiming in every time that a question arises. Discuss it, poll it, accept the consensus (since 100% agreement is near impossible to accomplish), set it in stone (such as on a website with links back to the original discussions as proof of consensus), and voila we have the new/more refined rules that we have been asking for. When Ken appears, if he chooses he can change any of these new rules/adjustments as he sees fit, but by our acting on this, we become the "support" that we so desperately need.

As of today we have no authorization to clarify the rules in any binding way. We can discuss and explain our interpretation of the rules. We can do polls as long as we like. Only the written rules and Invelos' statements are binding.

And in order to make the live easier for the screeners, Invelos should have every interest in clarifying the rules themselves.
DVD Profiler Unlimited RegistrantStar ContributorDarklyNoon
No Godz, No Masterz
Registered: May 8, 2007
Reputation: Highest Rating
Germany Posts: 1,945
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Is it just me or hasn't KEN made any post in these forums for weeks and weeks ?

Donnie
www.tvmaze.com
DVD Profiler Unlimited RegistrantStar ContributorWinston Smith
Don't be discommodious
Registered: March 13, 2007
United States Posts: 21,610
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It's not you. Thge bigger issue as I see it, the same people that started it keep it bumping it up. If they aren't satisfied or happy then they should just move on IMHO.
ASSUME NOTHING!!!!!!
CBE, MBE, MoA and proud of it.
Outta here

Billy Video
DVD Profiler Unlimited RegistrantStar Contributorsamuelrichardscott
Registered: September 18, 2008
Reputation: High Rating
United Kingdom Posts: 2,650
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Yes, we should accept that Ken doesn't care about those users who want to help add to the database, a major selling point for the tool.
DVD Profiler Desktop and Mobile RegistrantStar Contributorhal9g
Who is John Galt?
Registered: March 13, 2007
Reputation: High Rating
United States Posts: 6,635
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I gave up caring, long ago! 
Hal
DVD Profiler Unlimited RegistrantAlien Redrum
Proudly blocked by liars.
Registered: August 23, 2008
Reputation: High Rating
United States Posts: 1,656
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Quoting samuelrichardscott:
Quote:
Yes, we should accept that Ken doesn't care about those users who want to help add to the database, a major selling point for the tool.


Hey, when a person knowingly contributes incorrect data to the database and is still allowed to be part of the community, that there is proof positive that Ken cares neither about the integrity of the database or the community involved in building that database.

I don't know, I'm pretty sure if someone came to my house and took a massive dump on the floor and pointed at me and laughed, I would probably ask them to leave. That's just me though.

But, hey, it's always been that way so it's okay. You'll eventually get used to the complete lack of (promised) interaction. 
Reviewer, HorrorTalk.com

"I also refuse to document CLT results and I pay my bills to avoid going to court." - Sam, keeping it real, yo.
 Last edited: by Alien Redrum
DVD Profiler Desktop and Mobile RegistrantStar ContributorPantheon
Registered: March 14, 2007
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Ken primarily cares about money I would think. After all he probably didn't create Profiler just to nice to us OCD DVD collectors.

He wants to make money and I would think he's achieved that goal.

Also, with the whole one-time-fee thing he never has to meet the exacting standards of users. After all, it's not like we can demand a refund.

Since I bought my registration the program has improved hugely, to the point where is barely recognisable as the same program.....BUT....had it stayed exactly the same I would have been happy. I paid for that old version and that's what I got. Everything that has happened to the program since is just gravy.

Don't get me wrong I'd like to take a cattle prod to Ken's privates and get him to interact more, change the rules, update this and that and generally meet all the demands of his users....but I'd also like to win the lottery and we all know the odds of that happening.
DVD Profiler Unlimited RegistrantStar ContributorJimmy S
Registered: March 15, 2007
Canada Posts: 1,982
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Quoting hal9g:
Quote:
I gave up caring, long ago! 

You aren't the only one.
DVD Profiler Unlimited RegistrantStar ContributorDanae Cassandra
Registered: Apr 11, 2004
Registered: May 26, 2007
Reputation: Great Rating
United States Posts: 2,878
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Quoting No_Name_Needed:
Quote:
Quoting hal9g:
Quote:
I gave up caring, long ago! 

You aren't the only one.

I'm pretty much in the same place.
If more of us valued food and cheer and song above hoarded gold, it would be a merrier world.
-- Thorin Oakenshield
DVD Profiler Desktop and Mobile RegistrantStar ContributorTheMadMartian
Alien with an attitude
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 13,201
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Quoting DarklyNoon:
Quote:
Is it just me or hasn't KEN made any post in these forums for weeks and weeks ?

Donnie

Weeks and weeks, no.  Almost two weeks, yes.
No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar
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