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| Registered: March 18, 2007 | Reputation:  |  Posts: 2,550 |
| | Posted: | | | | Quoting Orici: Quote:
I suggest to all who purchase this set to view every episode.
I recently watched the episode "Vegas" which is on Disc 4 of Season 5, and at about 8.55 into the episode the picture breaks up into square pixels. Yeah, mine had it too but it was literally 1-2 seconds which is why I missed it the first time (probably looked away at that time). |
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| Registered: May 18, 2007 | | Posts: 389 |
| | Posted: | | | | So is this a master flaw or just a batch of bad discs?
I'm going to call Fox tomorrow and see what I can find out, for this amt of cash I need to have this disc replaced. | | | | Last edited: by Orici |
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| Registered: March 18, 2007 | | Reputation: | | Posts: 2,550 |
| | Posted: | | | | I e-mailed my contact to find out. |
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| Registered: May 18, 2007 | | Posts: 389 |
| | Posted: | | | | Let me know what you find out. |
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| Registered: May 18, 2007 | | Posts: 389 |
| | Posted: | | | | I recieved this e-mail response this morning. Quoting Orici: Quote:
Dear Valued Customer,
We apologize for the inconvenience. Unfortunately we do not have a replacement disc that we can send to you. If this is a recent purchase, please try to return it to the place of purchase for a replacement. If you are unable to return it to the place of purchase, the set can be returned to us for exchange. All discs and packaging will need to be returned.
The exchange process will typically take 2 to 4 weeks. Please let us know if you would like to proceed. If so, please provide your full name, mailing address and telephone number. We will create a Return Authorization and the information will be emailed to you. Thank you for your cooperation.
Thank you,
Customer Care | | | | Last edited: by Orici |
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| Registered: March 18, 2007 | | Reputation: | | Posts: 2,550 |
| | Posted: | | | | Quoting Orici: Quote:
I recieved this e-mail response this morning.
Quoting Orici:
Quote:
Dear Valued Customer,
We apologize for the inconvenience. Unfortunately we do not have a replacement disc that we can send to you. If this is a recent purchase, please try to return it to the place of purchase for a replacement. If you are unable to return it to the place of purchase, the set can be returned to us for exchange. All discs and packaging will need to be returned.
The exchange process will typically take 2 to 4 weeks. Please let us know if you would like to proceed. If so, please provide your full name, mailing address and telephone number. We will create a Return Authorization and the information will be emailed to you. Thank you for your cooperation.
Thank you,
Customer Care Not all that surprising to be honest. |
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| Registered: May 18, 2007 | | Posts: 389 |
| | Posted: | | | | Any word from your contact? |
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| Registered: March 18, 2007 | | Reputation: | | Posts: 2,550 |
| | Posted: | | | | Nope, nothing yet. I e-mailed the PR firm who forwarded it to Fox. |
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| Registered: April 14, 2007 | | Posts: 433 |
| | Posted: | | | | Quoting Orici: Quote:
I suggest to all who purchase this set to view every episode.
I recently watched the episode "Vegas" which is on Disc 4 of Season 5, and at about 8.55 into the episode the picture breaks up into square pixels. I finally got around to watching this. I didn't have any picture breakup at all. Just so I have the right spot, this is right when John walks away after talking to the nurse at the hospital right? | | | | Chris |
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| Registered: March 18, 2007 | | Reputation: | | Posts: 2,550 |
| | Posted: | | | | Orci discovered this (via PM): Quote:
I found out older players can't handle the new compression rate. I took the disc to a locale audio / video dealer nearby and he played it and guess what no glitch. So I guess that takes care of that for now. |
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