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| Registered: March 13, 2007 | Reputation:  |  Posts: 13,201 |
| | Posted: | | | | Quoting JonM: Quote:
Those of you who bleat on about how it only cost $25 years ago should consider that actually, years ago, this software and even the forum had a great reputation. Really? I seem to remember that things were pretty much the same over at IVS. Once in a while we saw Jessie, but a Ken sighting was very rare and 'support' was about the same.  | | | No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar |
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| Registered: March 20, 2007 | Reputation:  | | Posts: 2,850 |
| | Posted: | | | | Quoting JonM: Quote:
The thing that really pisses me off is the joke that the community can support themselves, yet in another breath you accuse Sam of not being experienced enough! How long has he been here? Just how long is the probation period? What chance have newbies in this largely intimidating and elitist forum?
"Hi newbie, sorry you're having a problem. An arsehole will be along any moment to imply you should just sod off back under your brick, grow a brain and work it out for yourself. Come back in ten years and we might at least direct you to a 47 page thread about how to spell a title. And damn you to hell and back if you dare to submit a profile that doesn't adhere to all our rules! Thicko." I think the support on this forum is quite good, with one exception: the contribution process. As long as a DVD Profiler user is content with not contributing back to the community in a rigid way, they should have few problems with the level of support they receive here. --------------- |
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| Registered: September 18, 2008 | Reputation:  |  Posts: 2,650 |
| | Posted: | | | | Quoting scotthm: Quote:
I think the support on this forum is quite good, with one exception: the contribution process. Could you post to a few examples where Invelos have provided good support in the last six months? They'd be interesting to read. | | | | Last edited: by samuelrichardscott |
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| Registered: March 20, 2007 | | Reputation: | | Posts: 2,850 |
| | Posted: | | | | Quoting samuelrichardscott: Quote:
Could you post to a few examples where Invelos have provided good support in the last six months? Why does it have to be from Invelos specifically, as long as the questions are answered? I personally don't care whether it's Ken or someone else who answers my questions, as long as I get useful answers. There is a support mechanism in place that works pretty well, as long as you're not asking for clarification about contributions. --------------- |
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| Registered: March 15, 2007 |  Posts: 1,982 |
| | Posted: | | | | Quoting scotthm: Quote:
Why does it have to be from Invelos specifically, as long as the questions are answered? Maybe because we talk specifically about the technical support offer by Invelos Software in this thread and not the help the users give to each others....  |
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| Registered: March 20, 2007 | | Reputation: | | Posts: 2,850 |
| | Posted: | | | | Quoting Jimmy S: Quote:
Maybe because we talk specifically about the technical support offer by Invelos Software in this thread and not the help the users give to each others.... Invelos created these forum, where I've seen many support requests answered. They have a support ticket system, which from what I've experienced is useful for having non-contribution-rule related questions resolved. Does Ken really need to stop further development of products so he can sit here 16 hours a day answering questions about rule clarifications? --------------- |
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| Registered: September 18, 2008 | | Reputation: | | Posts: 2,650 |
| | Posted: | | | | 16 hours a day? Don't make me laugh. In one of the 'moderation' threads they stated they read every post, so a quick reply every now and again will not equate to a daft amount of time.
It's great that Invelos can rely on others to pick up their slack in the technical forum, but it's also sad that if you do have a problem, you can't count on Invelos to help you themselves.
I would happily wait longer for program updates if it meant other issues being sorted. It's not like you would be waiting that much longer... hell, even an hour spent each day in the forum would only put back product development one day for every eight working days (based on a normal working day of 8 hours) and if it meant sorting crap out, I'd be all for that (and I'm someone desperately awaiting the android version). |
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 | JonM | | Registered 28 Dec 2000 |
| Registered: March 13, 2007 | | Posts: 343 |
| | Posted: | | | | Quoting scotthm: Quote:
Does Ken really need to stop further development of products so he can sit here 16 hours a day answering questions about rule clarifications? You mean he hasn't stopped?  And no I don't think he should be expected to spend 16 hours a day answering questions, of course not. Spending 16 hours every day just answering inane questions; hell, he might as well be just an average member then. But seriously, how about 16 hours a year? That more realistic? Maybe just pop his head around the door occasionally and stick up for his own software instead of letting the kids fight to the death over how to capitalise a frickin' hyphen or something. Martian might be right and the style or standards of support haven't really altered, but my problem is I started using Profiler when it was new-ish and full of ambition. Now it's just... there. I think people just stumble across it. And then they stumble across the forums to find a pedantic community that doesn't realise that DVDs are supposed to be FUN! I mean, come on, you guys expect people to check data against the bloody credits when IMDB is perfectly functional. Oops. "Mummy, that man said a rude word!". I can only use myself as an example. I used to be so into this, I was on the rules panel years ago, trying to help shape the guidelines. Now I never even consider contributing. Not because I expect to be voted down or anything, I just can't be arsed. Admittedly it's been a while since I checked, but there was a time when a contributor, when finding a spelling mistake on the cover of a DVD, would be expected to replicate said error. Please tell me that idea is in the bin at least? When it was a smaller user base, the attraction of a fascist controlled database of perfection seemed like a reasonable dream, but Profiler seems to have a masochistic aim to be a niche application, lost on the web. In these smartphone days of "there's an app for that", it seems a very dated model, doesn't it? | | | Jon
"When Mister Safety Catch Is Not On, Mister Crossbow Is Not Your Friend."
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| Registered: March 15, 2007 | | Posts: 1,982 |
| | Posted: | | | | Quoting scotthm: Quote:
Does Ken really need to stop further development of products so he can sit here 16 hours a day answering questions about rule clarifications? Where I talk about the rules? Frankly I don't care about them as I create all my dvd profile and keep my works for myself (I share only with some friends). I talk about the technical support as Sam do. So where are your exemple of recent post by Ken, not the users, in the technical support sub-forum? BTW support ticket is irrevelent as you can't prove if you get an answer or not | | | | Last edited: by Jimmy S |
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| Registered: March 20, 2007 | | Reputation: | | Posts: 2,850 |
| | Posted: | | | | Quoting samuelrichardscott: Quote:
I would happily wait longer for program updates if it meant other issues being sorted. I would not. What kind of problems are you having that don't relate to contritutions? Quoting JonM: Quote:
Profiler seems to have a masochistic aim to be a niche application That's what it always has been, and always will be... by design. Quoting Jimmy S: Quote:
BTW support ticket is irrevelent as you can't prove if you get an answer or not Can't I?  --------------- |
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| Registered: March 13, 2007 | | Reputation: | | Posts: 13,201 |
| | Posted: | | | | Quoting scotthm: Quote:
Quoting JonM:
Quote:
Profiler seems to have a masochistic aim to be a niche application
That's what it always has been, and always will be... by design. I used to think this but I don't anymore. As of 2010, there were about 235 million adults living in the US. A recent study by The NPD Group found that 116 million adults bought a DVD or Blu-ray disc in the six months ending in March of this year...that's almost half. Not as niche as I initially thought. | | | No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar |
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| Registered: March 15, 2007 | | Posts: 1,982 |
| | Posted: | | | | Quoting scotthm: Quote:
Ok you have a screenshot, but this isn't technical support help and I've ask for an exemple of technical support by Ken as you said he offers a good one. I'm sure you are able to prove what you said  P.S : you really found that 15 days is a reasonable time to give an answer about a bad contribution? Not that it's really that important, but I'm curious. | | | | Last edited: by Jimmy S |
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| Registered: March 15, 2007 | | Posts: 1,982 |
| | Posted: | | | | OK Scott because I'm a nice guy I help you on this. he post here the april 13, but it's contribution related and not really technical support. You must go to the february 16 to hit the last technical support offered by Ken for DVDP... Now if this is what you consider good support we must live on a different planet. |
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| Registered: March 20, 2007 | | Reputation: | | Posts: 2,850 |
| | Posted: | | | | Quoting Jimmy S: Quote:
Ok you have a screenshot, but this isn't technical support help and I've ask for an exemple of technical support by Ken as you said he offers a good one. I'm sure you are able to prove what you said I don't have to prove it to you. I know it to be a fact and if you don't want to believe that then I couldn't care less. Your ignorance of the matter does not alter the facts. Quote:
P.S : you really found that 15 days is a reasonable time to give an answer about a bad contribution? Not that it's really that important, but I'm curious. In this particular case it doesn't really bother me, since the intention was to bring a situation to the attention of Invelos. If it were a technical issue with the program I would expect (and have gotten) prompt service. --------------- |
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| Blair | | Resistance is Futile! |
| Registered: October 30, 2008 | | Posts: 1,249 |
| | Posted: | | | | I'm curious. . . if everyone likes the program so much that they can be rattled by the misunderstood belief that this topic is about the program itself, then why do those people think that the program need so many updates?
Everyone loves for programs that we use to improve and evolve, but I would call it well-effective for the job that we want it to do, and lately I haven't read a whole lot of bug reports that aren't fixed by the db repair making the "need" for an update a higher priority.
But to me the personal support given by the staff (and the features for personal online collection viewing while I'm at it) is lacking. Shouldn't that start to take priority for a while? The members of this forum do a great job as helping answer questions. That's a benefit of many forums over just sending e-mails to a tech support team. But there are also a lot of questions asked that end up with a 15 page discussion that's never resolved due either to arguing or an unwillingness to give in or compromise. This is most evident when people ask what needs to be done and the reply is, "Only Ken can tell us..." but is just as obvious to an individual who asks for an answer through a support ticket and gets none. That, more than any other times to me, is when the staff needs to speak up and fix things... and I'm not talking about just closing a topic. | | | If at first you don't succeed, skydiving isn't for you.
He who MUST get the last word in on a pointless, endless argument doesn't win. It makes him the bigger jerk. | | | | Last edited: by Blair |
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| Registered: March 15, 2007 | | Posts: 1,982 |
| | Posted: | | | | Quoting scotthm: Quote:
I don't have to prove it to you. You did write that Ken give a good technical support, so asking you for a proof is a reasonable request. Your words aren't a proof to me, words don't proof anything as you can say whatever you want (of course you can be an honest guy who always say the truth but I don't know you enough to be sure). Usually the burden of proof rests on the one who makes a statement and not the contrary... | | | | Last edited: by Jimmy S |
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