Quoting samuelrichardscott:

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No, I won't give Ken a break. The fact I 'am' a refugee means sweet fook all and I would not say a user of ny program is a 'newbie' after over three years.

Sam you start to do typos, did someone is on his way to control you

Quoting samuelrichardscott:

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Quoting Jimmy S:

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Quoting samuelrichardscott:

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No, I won't give Ken a break. The fact I 'am' a refugee means sweet fook all and I would not say a user of ny program is a 'newbie' after over three years.

Sam you start to do typos, did someone is on his way to control you

One typo man, one typo (I missed the a off any). I purposely spelt the f word fook.

Chill you know you know you got no problems till your grammar is as bad as mine

Quoting TheMadMartian:

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Quoting Dr. Killpatient:

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As a community driven product, Invelos needs the community to be satisfied.

I am quite satisfied.  I payed ~$20 for this software some 10+ years ago.  Not only is it still working, which is more than I can say for a lot of things I have payed that much for, but I have gotten several new versions.  I have software that cost me 5 times as much, and if I want the new version, I have to pony up that money again...sometimes more.

If I were paying for each upgrade, or paying a monthly subscription, I would probably feel differently, but I'm not, so I don't...but that's just me.

With you on this, love the profiler.. I am happy with this program, and when there is updates great!

Quoting Winston Smith:

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Sam:

You are a great typist compared to...me.  

So is a one legged, cross-eyed, blind-drunk iguana laying on the back of a maddened bull being tickled by an unhappy leprechaun. 

If you are so unhappy with the service and support you are getting, and apparently you feel these other sites/software are better suited to your senses, why are you still here?

You gripe and complain, and know things are not going to change, but are still here.

The only thing that I can figure is

1.  This program is heads and shoulders above other programs and sites that have better "support"
2.  You like to complain

oh well, I guess I will not understand...



Charlie

It's funny how often this discussion gets back to the people who have had Profiler for a while saying that they have gotten their money's worth. What about all of the new people (the revenue that keeps things going, making your payment several years ago not relevant anymore) who bought Profiler because they heard about the online database? Would they have bought it if they knew they would be receiving a similar type of support from the online database as the arguments against general support mentioned here? (i.e.: you try to auto update your profiles from the online database, but instead of giving you want you want right away, it goes unresponsive to your request by not letting you connect for at least 2 years)?



Quoting CharlieM:

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you are so unhappy with the service and support you are getting, and apparently you feel these other sites/software are better suited to your senses, why are you still here?

I have never understood why people use this argument. That's not to say that I don't always disagree with it, but I see it as something said when one has no relevant additional points to add.

"Why are you complaining about the cost of gasoline/petrol being so high? If you don't like the prices, stop buying it."

On top of that, the same argument can always be made in reverse, "If you don't like the fact that I am complaining, you can stop reading and posting."  Again, it's just something I hate reading.



Quoting Katatonia:

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I think part of the problem may be that Invelos just doesn't have enough official employees to effectively handle all the areas of this website and the program(s). The forum and help from other users can go only so far sometimes.

That's been my thinking/belief for years hence options I have presented a few times that have also gone unanswered. Even a "no" response is better than no reply at all.

Quoting Blair:

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It's funny how often this discussion gets back to the people who have had Profiler for a while saying that they have gotten their money's worth. What about all of the new people (the revenue that keeps things going, making your payment several years ago not relevant anymore) who bought Profiler because they heard about the online database? Would they have bought it if they knew they would be receiving a similar type of support from the online database as the arguments against general support mentioned here? (i.e.: you try to auto update your profiles from the online database, but instead of giving you want you want right away, it goes unresponsive to your request by not letting you connect for at least 2 years)?



Quoting CharlieM:

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you are so unhappy with the service and support you are getting, and apparently you feel these other sites/software are better suited to your senses, why are you still here?

I have never understood why people use this argument. That's not to say that I don't always disagree with it, but I see it as something said when one has no relevant additional points to add.

"Why are you complaining about the cost of gasoline/petrol being so high? If you don't like the prices, stop buying it."

On top of that, the same argument can always be made in reverse, "If you don't like the fact that I am complaining, you can stop reading and posting."  Again, it's just something I hate reading.



Quoting Katatonia:

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I think part of the problem may be that Invelos just doesn't have enough official employees to effectively handle all the areas of this website and the program(s). The forum and help from other users can go only so far sometimes.

That's been my thinking/belief for years hence options I have presented a few times that have also gone unanswered. Even a "no" response is better than no reply at all.

Well said, Blair. 

Quoting samuelrichardscott:

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Quoting CharlieM:

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As far as reading, I read because I find the topic humorous.  It amazes me the length and bumping that this topic has gone.

I find it funny, that for being so unhappy with the "service" that they stay with the product, even though there are other options out there (so we have been told).  Or even still participating in the online aspect (where most of the lack of "support" comes from) instead of using it completely offline.

A criticism, yes.

Charlie

There are many options out there, but for someone who has releases from many parts of the world, they just aren't as good as Profiler. Not once have I said the program is not outstanding, in fact I've said the opposite throughout this thread. I still use the online aspect and again, it's to help those who I have benefited from.

If you don't think those that are trying to make the program better should be replied to at all in the forums to help certain situations, that's fine, but it's disrespectful to those users who spend a lot of time giving back to Invelos that truly make Profiler a product worth owning.

For me, I just find that once Ken & Gerri have your money they do not care about you as a customer. They only update the program to capture new customers as they have to keep up with the competition and don't actually give a toss about the existing customers. I ask you one question Charlie... Is it to much to expect from Invelos that they respond to peoples ideas, technical difficulties or discussions about rule interpretations that require some sort of ruling?

I agree 100%. First  technical difficulties That is number 1 should be replied to with in 24-48 hours. Second is discussions about rule interpretations that require some sort of ruling. From viewing the different discussions on rules they definitely would need a full time staff and still wouldn't solve all the problems because some people here would not except a ruling if it didn't agree with their view.
Third, peoples ideas IMO unless your the company owner or employees,  ideas they should be looked at but you don't have a right to demand a answer to that sort of request. IMO