See what gerri sid. And i noted something that you said. You used the Overwritten, you NEVER Overwrite an existing UPC#. Not EVER. You cna download a Profile and change the UPC to create a NEW profile, but you do NOT change an existing UPC. If you did, then what happens to the user that has the UPC that you have Overwritten his copy no longer sxists in the system because you changed.