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Invelos Forums->DVD Profiler: Contribution Discussion |
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Invelos = Terrible support |
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| Registered: August 23, 2008 | Reputation:  |  Posts: 1,656 |
| | Posted: | | | | Quoting Pantheon: Quote:
Here's what I think....maybe if the user base of this program showed even the slightest bit of gratitude to the people who do all the contributions, or the screeners who process those contributions, then maybe more people would start demanding better support from the owners. I've always showed gratitude to the people who do the contributions and have given them credit for building the database. The screeners have 0 communication with the contributors (with the exception of canned answers that make no sense many times). It's hard to show gratitude to someone who you don't communicate with. Quote:
All I see all the time in the forum is huge amounts of people saying how the database is useless, that IMDB is better, that they don't use the program the way it's designed to be used...and if I was Ken reading all that, I would think "why should I bother with you then". I completely realize Ken doesn't care about his customers. He's made that obvious. I've said it a few times in this thread. I'm simply saying don't dangle the carrot. Participate or not, but if you say you are going to, do it. Especially when it's a selling point of the program. Quote:
If we, as the users, can't even follow a few rules then maybe we don't deserve this program or any support supposedly promised by its creators. What rules do you mean? (Not sarcastic, serious question.) | | | Reviewer, HorrorTalk.com
"I also refuse to document CLT results and I pay my bills to avoid going to court." - Sam, keeping it real, yo. | | | | Last edited: by Alien Redrum |
| | Registered: March 13, 2007 | Reputation:  | | Posts: 17,334 |
| | Posted: | | | | How do you know what I think or feel about what someone says to me. You have no idea how my mind works. I said in both posts I made that It is how I personally feel about the subject at hand. I never said how anyone else should read it or how they should feel. But you literally state the way I look at things is pathetic... and now back it up by thinking you know what I would think about what someone tells me! But I will tell you if someone said to me... Quote:
"expect my presence at your house" I never have... and never would consider that statement as a fact that they would actually show... just the possibility of it... and I would have no expectations on what they would want to do once they get here if they do show up off that statement alone. Why would I see anything more from it then that? | | | | Pete | | | | Last edited: by Addicted2DVD |
| | Registered: August 23, 2008 | | Reputation: | | Posts: 1,656 |
| | Posted: | | | | How do you figure I said the way you look at things is pathetic?
I just said pathetic.
It could mean I find the situation pathetic.
It could mean that this forum is pathetic.
If could mean a lot of things.
Yet you claim I'm calling you pathetic even though NOWHERE did I say 'you' or 'addicted2dvd'. For someone who claims to be so literal, that's a bit of a stretch for you to say I called you that. I'm just saying you choose to be literal here, but not there.
For the record, I meant the whole situation is pathetic. Meaning how EVERYONE in this thread agrees about the same thing, that Ken does not participate enough. And yet people bend over backwards to defend it. And, yes, it's pathetic. Does it make you happier if I say "in my opinion"? I generally don't say that because, since I'm the one typing the reply, it is naturally my opinion.
Oh, and to say "expect my presence" does not mean exactly that is really going out on a limb, no matter how you spin it. | | | Reviewer, HorrorTalk.com
"I also refuse to document CLT results and I pay my bills to avoid going to court." - Sam, keeping it real, yo. | | | | Last edited: by Alien Redrum |
| | Registered: March 13, 2007 | | Reputation: | | Posts: 17,334 |
| | Posted: | | | | Even when reading literally there is interpretations that can be right or they can be wrong. I am not a mind reader... I do not try to think "he said it this way... but meant it that way". And in this case I seen it as an extension of what you were posting about... which was my post on how I personally read what Ken had said. Which at the very least was publicly laughed at... if not called pathetic.
In any post I made I have always shown the other side of this situation nothing but respect. And I feel I deserve the same. But I definitely was not shown that respect. So I feel I have the right to be upset and feel insulted over it. | | | | Pete |
| | Registered: March 13, 2007 | | Reputation: | | Posts: 17,334 |
| | Posted: | | | | Expect means likely to happen. It is not a promise of any kind. | | | | Pete |
| | Registered: August 23, 2008 | | Reputation: | | Posts: 1,656 |
| | Posted: | | | | Quoting Addicted2DVD: Quote:
Expect means likely to happen. It is not a promise of any kind. Wait, it doesn't mean 'rarely if ever'? Huh. Go figure. | | | Reviewer, HorrorTalk.com
"I also refuse to document CLT results and I pay my bills to avoid going to court." - Sam, keeping it real, yo. |
| | Registered: March 15, 2007 |  Posts: 1,982 |
| | Posted: | | | | Quoting Alien Redrum: Quote:
Quoting Pantheon:
Quote:
If we, as the users, can't even follow a few rules then maybe we don't deserve this program or any support supposedly promised by its creators. I miss this the first time... Since when am I supposed to act in a special way to deserve something I've paid for? When I read comment like that I have no problem to understand the point of view of Alien, Sam and many others here who don't dissect every words in a sentence to turn it in whatever way to excuse a piss poor excuse for support... Some people are way to bend over ready to receive a nice fisting to be taken seriously... |
| | Registered: March 13, 2007 | | Reputation: | | Posts: 17,334 |
| | Posted: | | | | I am not... nor did I ever say I didn't understand their side of this issue. I did no more then state how I personally see it (Ken's statement). It may be the opposite of how they see it. But in my eyes that is OK. I can respect other people's points of view. I just find it a shame that I can't be shown the same respect. | | | | Pete |
| | Registered: May 9, 2007 |  Posts: 1,536 |
| | Posted: | | | | I think that we should be grateful that most contributors don't read the forums much, especially threads like these. My take on this is that we (the users) build the database by making contributions, and similarly we (the users) provide most of the support for each other. In the meantime Ken takes care of the program, and frankly speaking, as a contributor I'd rather not see updates more often than absolutely necessary.  | | | | Hans |
| | Registered: July 16, 2010 | | Reputation: |  Posts: 526 |
| | Posted: | | | | So everyone, to summarise what I’ve got out of all this so far: A) Invelos says it will have a regular input into the forums, but doesn’t. (And it’s the principle that’s important here, not the money, as the database with no online component would still be worth the money). This frustrates people. I agree, this is frustrating. B) Because of a lack of input (see A above), a lot of queries and disagreements in the forums don’t get officially resolved. This frustrates even more people. I agree, this is frustrating too. So, in conclusion, we all have four options of how to deal with it, (which to some degree can be mixed and matched): 1) Leave. 2) Live with it and get on with life. 3) Complain or comment publically and/or privately and hope this has the desired effect of persuading Invelos to change its approach. 4) Do something about it by trying to solve the problem yourself and hope this will be acceptable to Invelos. I’ve no idea why A & B (above) happen, but I’m sure that there’s a reason for it. It would be nice to know what that is, but I accept that’s how things are at the moment and have selected a combination of 1,2,3 and 4 that works best for me in the presence circumstances. It’s a personal decision, as is everyone’s here. It’s sad that what appears to be a genuine concern for nearly everyone has once again turned into a battle of words over the best way to get it. By the way, who are these people who vote no to contributions often enough (without explaining why in a sensible way) to put others off bothering to submit profiles anymore? Over the past ten months or so I’ve had 92 contributions accepted. A very small number of times people have voted no, let me know the reason why and I think every time they’ve been correct. In each case I’ve withdrawn the contribution, flogged myself (naked) with stinging nettles, made the necessary changes to the profile and recontributed it again. Maybe I’ve been lucky, but isn’t this the way it’s supposed to work (except the nettles bit probably)? So, getting a No makes you feel ‘this’ small, calls your sexual prowess and sexual orientation into dispute, makes you question your whole world view and makes you realise you're an all around ‘bad person', but really, isn’t it worth it?  Paul I don't really do the nettles thing... | | | | Do you ever find yourself striving for perfection with an almost worthless attempt at it? Guttermouth "Lemon Water". Also, I include in my Profiler database VHS tapes, audio DVDs, audio books (digital, cassette and CD), video games (digital, DVD and CD) and 'enhanced' CDs with video tracks on them, as well as films and TV I've bought digitally. So I'm an anarchist, deal with it. Just be thankful I don't include most of my records and CDs etc in it too; don't think I haven't been tempted... |
| | Registered: May 8, 2007 | | Reputation: |  Posts: 1,945 |
| | Posted: | | | | Quoting SpikyCactus: Quote:
So everyone, to summarise what I’ve got out of all this so far:
A) Invelos says it will have a regular input into the forums, but doesn’t. (And it’s the principle that’s important here, not the money, as the database with no online component would still be worth the money). This frustrates people. I agree, this is frustrating.
B) Because of a lack of input (see A above), a lot of queries and disagreements in the forums don’t get officially resolved. This frustrates even more people. I agree, this is frustrating too.
So, in conclusion, we all have four options of how to deal with it, (which to some degree can be mixed and matched):
1) Leave.
2) Live with it and get on with life.
3) Complain or comment publically and/or privately and hope this has the desired effect of persuading Invelos to change its approach.
4) Do something about it by trying to solve the problem yourself and hope this will be acceptable to Invelos.
I’ve no idea why A & B (above) happen, but I’m sure that there’s a reason for it. It would be nice to know what that is, but I accept that’s how things are at the moment and have selected a combination of 1,2,3 and 4 that works best for me in the presence circumstances. It’s a personal decision, as is everyone’s here. It’s sad that what appears to be a genuine concern for nearly everyone has once again turned into a battle of words over the best way to get it.
By the way, who are these people who vote no to contributions often enough (without explaining why in a sensible way) to put others off bothering to submit profiles anymore? Over the past ten months or so I’ve had 92 contributions accepted. A very small number of times people have voted no, let me know the reason why and I think every time they’ve been correct. In each case I’ve withdrawn the contribution, flogged myself (naked) with stinging nettles, made the necessary changes to the profile and recontributed it again. Maybe I’ve been lucky, but isn’t this the way it’s supposed to work (except the nettles bit probably)? So, getting a No makes you feel ‘this’ small, calls your sexual prowess and sexual orientation into dispute, makes you question your whole world view and makes you realise you're an all around ‘bad person', but really, isn’t it worth it?
Paul
I don't really do the nettles thing... really good post, made me smile Pantheon also made a good point in his last post. What we shall not do, is turn this thread into a "fighting each other thing". Let us wait and see if KEN is willing to work with us and is willing to address some stuff that needs to be addressed If not we just go on with life , use the program , contribute or do not contribute. Everybody can decide this on his own. Donnie | | | | www.tvmaze.com |
| | Registered: March 13, 2007 | | Reputation: | | Posts: 13,201 |
| | Posted: | | | | Quoting Alien Redrum: Quote:
 at the sheer desperation shown in this thread to defend the complete lack of service. Wow. Nobody defended anything. All I did was point out the fact that Ken did not promise constant support...which is what was claimed. Quote:
So I guess when someone says I should expect their presence, I shouldn't expect their presence because "expect my presence" doesn't really mean that. It means something else. But not what I (or 99.9% of population) know it means. I gave you the actual definition of the word expect. I am sorry that you think it means something other than what it actually means but, please, don't assume that 99.9% of the population have the same misinterpretation. Quote:
Pathetic. Indeed. | | | No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar |
| | Registered: September 18, 2008 | | Reputation: | | Posts: 2,650 |
| | Posted: | | | | I think a lot of people are going completely off base with many things. Whatever you think the "expect presence" means, I'm sure everyone agrees that Invelos are not involved enough in answering questions to help people contribute. No matter what your opinion, I'm sure most would agree on the following few points:
1) If a ruling is made in the forum by Ken/Gerri and it helps clear up possible misinterpretations of the rules, the guidelines should be updated to reflect this, give everyone a better understanding and lessen the number of identical threads and the frustrations of getting a no vote because you can't remember a three year old forum posting.
2) If Invelos posted a little more to help discussions come to a conclusion, things would be a lot sweeter around here instead of thirty page threads about asian name parsings that just go round in circles.
3) It would be nice for Invelos to post in the technical support forum when users have a problem instead of relying on the great forum members to help all the time.
4) It would be nice to see some posts from Invelos in the feature request forums to know if peoples requests are workable and the possibility of them in the future. There are hundreds of awesome requests, ignored by Invelos.
This thread has thrown up many non-issues also. Nobody here as said any member's contributions are rubbish. Nobody here has said the actual program is rubbish and not the best on the market. Nobody has even said the rules are rubbish. They don't need rewritten IMO, they need tweaking as and when things arise, not left to old forum posts. The exact same thread types with the exact same questions repeat themselves. |
| | Registered: September 18, 2008 | | Reputation: | | Posts: 2,650 |
| | Posted: | | | | Oh, and don't sit down with an egg in your pocket. |
| | Registered: August 23, 2008 | | Reputation: | | Posts: 1,656 |
| | Posted: | | | | Quoting samuelrichardscott: Quote:
Oh, and don't sit down with an egg in your pocket. Do you mean a fried egg? A scrambled egg? A raw egg? If it's fried is it over easy? Over hard? ZOMG SAM THERE COULD BE THOUSANDS OF INTERPRETATIONS HERE!!111!!!!ONEONEUNO!11! | | | Reviewer, HorrorTalk.com
"I also refuse to document CLT results and I pay my bills to avoid going to court." - Sam, keeping it real, yo. |
| | Registered: March 13, 2007 | | Posts: 21,610 |
| | Posted: | | | | Pete and Martian: With the both of you 100%  | | | ASSUME NOTHING!!!!!!
CBE, MBE, MoA and proud of it.
Outta here
Billy Video |
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Invelos Forums->DVD Profiler: Contribution Discussion |
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