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Invelos Forums->DVD Profiler: Contribution Discussion |
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Invelos = Terrible support |
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| Registered: September 30, 2008 | Reputation:  |  Posts: 1,805 |
| | Posted: | | | | Quoting TheMadMartian: Quote:
Quoting Merrik:
Quote:
Trying to get the proper support that we paid for from a company/man that promised it at the time of payment being received into their hands? Not a dead horse I mind being beaten over and over.
I don't know about anybody else, but I payed for a program and access to a database, not constant support. Most of the software I purchase, at a much higher price, gives me support for about a year. If I want support after that, I have to pay again. We bought the same product, yes? Then you got ripped off my friend. 'Cause I paid for a program... after doing some research... that contained the promise of a continual, persistent, ongoing presence in the forums and answers to support tickets. AT LEAST. That last little bit? Answer to support tickets? One of the promises that was made to users of this product? That translates to me, very plainly, into constant support. And guess what? That ain't happening. If I send in a support ticket and ask the question "Can you please tell me, are song titles allowed in group dividers, I would like an answer due to the questions being raised in xxxxxxxxxxx thread. Thank-you", that question simply should be answered. Why? Because it was promised. As a way to get us to turn our money over to Ken, this was one of the things that was promised, and it's not being delivered upon! Even if we're willing to give that up (I'm not), at least Ken should honour the first part of the promise he made to help him get me to turn over my money. An ongoing presence in the forum. And if he was delivering on that promise (part of the reason I paid for this program) would it hack off one of his feet to answer a question in a thread every now and then? And with all due respect Martain, we're not talking about other software and it has absolutely ZERO bearing on this conversation what-so-ever. This is not other software. We were not told we'd have to pay again to continue to receive support. We were told it was a one time fee, and along with that one time fee came support from the people who created the product. That hasn't happened. The product has not delivered in full what was promised to the consumer for turning their money over. It's as simple as that, no matter what way you try to spin it. | | | | The night is calling. And it whispers to me soflty come and play. | | | | Last edited: by Merrik |
| | Registered: August 23, 2008 | Reputation:  |  Posts: 1,656 |
| | Posted: | | | | Completely agree with Merrik on all counts.
It is absolutely irrelevant what other software typically does. We are talking about Profiler.
Plus, I'm fairly certain if you purchased software promising one year of service, but only got 6 months, you might not like it.
Unlimited upgrades and free technical support is not as uncommon as people in this thread would imply. About a year ago I bought a program that promises free upgrades and free support for life. I've had a couple of questions about the program since I bought it, and each time my questions were answered within hours, delivering the support that was promised. It's a lifetime license, and they aren't rare.
If you like the product (as I do), that's fine, but promises made by Ken and Gerri are far from being delivered. | | | Reviewer, HorrorTalk.com
"I also refuse to document CLT results and I pay my bills to avoid going to court." - Sam, keeping it real, yo. |
| | Registered: March 13, 2007 | | Reputation: | | Posts: 13,201 |
| | Posted: | | | | Quoting Merrik: Quote:
We bought the same product, yes? Then you got ripped off my friend. 'Cause I paid for a program... after doing some research... that contained the promise of a continual, persistent, ongoing presence in the forums and answers to support tickets. I bought my product 10+ years ago so, no, we did not buy the same product. Quote:
And with all due respect Martain, we're not talking about other software and it has absolutely ZERO bearing on this conversation what-so-ever. With all due respect Merrik, it is not up to you to decide what does and doesn't have bearing on any particular subject. If I feel like comparing this product, which I payed $20 for some 10+ years ago, with products I payed $100 for last year, that is my right. If you don't like it, don't read or respond to my posts. It's as simple as that. Quote:
This is not other software. We were not told we'd have to pay again to continue to receive support. We were told it was a one time fee, and along with that one time fee came support from the people who created the product. That hasn't happened. The product has not delivered in full what was promised to the consumer for turning their money over. It's as simple as that, no matter what way you try to spin it. Then ask for a refund and purchase a product that will give you what you want. That's what I do when I don't get what I feel was promised. Speaking for myself, I wanted a program to track my DVDs and that is exactly what I got. I am quite satisfied. I am sorry that you are not, but that does not give you the right to lash out at the people who are. | | | No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar |
| | Registered: March 13, 2007 | | Reputation: | | Posts: 13,201 |
| | Posted: | | | | Quoting Alien Redrum: Quote:
Completely agree with Merrik on all counts.
It is absolutely irrelevant what other software typically does. We are talking about Profiler. And just what, exactly, gives you the right to make that determination? Quote:
Plus, I'm fairly certain if you purchased software promising one year of service, but only got 6 months, you might not like it. Wait, I thought what happened with other software was irrlevant?  Quote:
Unlimited upgrades and free technical support is not as uncommon as people in this thread would imply. About a year ago I bought a program that promises free upgrades and free support for life. I've had a couple of questions about the program since I bought it, and each time my questions were answered within hours, delivering the support that was promised. It's a lifetime license, and they aren't rare. I don't believe anybody said it was rare, though I could have missed it but, again, I thought it was irrelevant. Quote:
If you like the product (as I do), that's fine, but promises made by Ken and Gerri are far from being delivered. Call me jaded, but I rarely believe the promises made by someone who is trying to get me to buy their product.  | | | No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar |
| | Registered: August 23, 2008 | | Reputation: | | Posts: 1,656 |
| | Posted: | | | | Quoting TheMadMartian: Quote:
Quoting Merrik:
Quote:
We bought the same product, yes? Then you got ripped off my friend. 'Cause I paid for a program... after doing some research... that contained the promise of a continual, persistent, ongoing presence in the forums and answers to support tickets.
I bought my product 10+ years ago so, no, we did not buy the same product. Then perhaps you are getting exactly what you paid for. Maybe in your contract you were promised that you would get no service, and maybe that's what you expect. It's certainly being delivered. I, however, was made promises with my product purchase that you weren't. Quoting TheMadMartian: Quote:
Quoting Merrik:
Quote:
And with all due respect Martain, we're not talking about other software and it has absolutely ZERO bearing on this conversation what-so-ever.
With all due respect Merrik, it is not up to you to decide what does and doesn't have bearing on any particular subject. If I feel like comparing this product, which I payed $20 for some 10+ years ago, with products I payed $100 for last year, that is my right. If you don't like it, don't read or respond to my posts. It's as simple as that. It absolutely has bearing. We are talking about Profiler and what was promised when we bought the product. We aren't talking about your $100 program and what it promises. It's the equivalent telling me your Chevrolet is running fine in a thread about my Ford having problems. It's apples and oranges. One doesn't have anything to do with the other. The "if you don't like it don't read my posts, it's that simple" is pretty petty. You voiced your opinion, he replied and so forth. If you don't like it, don't post in the thread. It's as simple as that. (See what I mean?) Quoting TheMadMartian: Quote:
Quoting Alien Redrum:
Quote:
Completely agree with Merrik on all counts.
It is absolutely irrelevant what other software typically does. We are talking about Profiler.
And just what, exactly, gives you the right to make that determination?
Quote:
Plus, I'm fairly certain if you purchased software promising one year of service, but only got 6 months, you might not like it.
Wait, I thought what happened with other software was irrlevant?
Quote:
Unlimited upgrades and free technical support is not as uncommon as people in this thread would imply. About a year ago I bought a program that promises free upgrades and free support for life. I've had a couple of questions about the program since I bought it, and each time my questions were answered within hours, delivering the support that was promised. It's a lifetime license, and they aren't rare.
I don't believe anybody said it was rare, though I could have missed it but, again, I thought it was irrelevant. Oh, I get it. I point out the flaws in your argument and you split hairs. That's fine. Quoting TheMadMartian: Quote:
Call me jaded, but I rarely believe the promises made by someone who is trying to get me to buy their product. Well, there are also people out there who will speak up when product's expectations aren't being met, just like there are people who lay down and take it "because it's always been that way." To each their own. | | | Reviewer, HorrorTalk.com
"I also refuse to document CLT results and I pay my bills to avoid going to court." - Sam, keeping it real, yo. | | | | Last edited: by Alien Redrum |
| | Registered: March 13, 2007 | | Reputation: | | Posts: 13,201 |
| | Posted: | | | | Quoting Alien Redrum: Quote:
Then perhaps you are getting exactly what you paid for. Maybe in your contract you were promised that you would get no service, and maybe that's what you expect. It's certainly being delivered. I, however, was made promises with my product purchase that you weren't. I don't remember getting a contract. I found a product I liked and bought it, it was as simple as that. Quote:
It absolutely has bearing. We are talking about Profiler and what was promised when we bought the product. We aren't talking about your $100 program and what it promises. It's the equivalent telling me your Chevrolet is running fine in a thread about my Ford having problems. It's apples and oranges. One doesn't have anything to do with the other. Again, that isn't for you to decide. I bring it up because, to put it simply, you get what you payed for. I expect more from my $100 product than I do from my $20 product. Quote:
The "if you don't like it don't read my posts, it's that simple" is pretty petty. You voiced your opinion, he replied and so forth. If you don't like it, don't post in the thread. It's as simple as that. (See what I mean?) No, he voiced his opinion, I voiced mine, then he decided he could tell me that what helped determine my opinion had zero bearing on this conversation. I am sorry, but he doesn't get to do that. Quote:
Oh, I get it. I point out the flaws in your argument and you split hairs. That's fine. No, you claimed that my argument was irrelevant, then turned around and used the same argument. That is what I pointed out. Quote:
Well, there are also people out there who will speak up when product's expectations aren't being met, just like there are people who lay down and take it "because it's always been that way." To each their own. So, because I don't agree with you I am laying down and taking it? And you have the nerve to call me petty. It would be funny if it wasn't so sad. | | | No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar |
| | Registered: August 23, 2008 | | Reputation: | | Posts: 1,656 |
| | Posted: | | | | Every person in this thread has agreed that Ken is not living up to the promise of participating in these forums.
The purpose of this thread was to point that out in frustration.
Nobody denies it, but to make it excusable because it's always been this way and it only cost $20 is pretty pathetic. That's laying down. I call it like I see it.
Let's face it, Ken and Gerri do not care about this thread. They don't care about these forums, or the people in them. The only time they participate is when a new beta comes out and they get their free testers, or a new upgrade comes out and there are flaws that have to be fixed because that affects their pay. Period.
And, you know, I wouldn't even care about any of that if the part about "on going presence" and this "To discuss issues, report problems, or submit enhancement ideas, visit our forums." were removed from the front page and thread. Those statements aren't even disingenuous. They are flat out lies. Sure, there's a lot of help in these forums, I've never disputed that, but not from Invelos. And many times not even definitive answers. It's a carrot on a stick. If you think it's okay to treat customers like that, yay for you. I don't and I don't buy the excuses made for Invelos just because someone has been a member longer than me. Defend it all you want, but don't expect others not to have a contrary opinion. | | | Reviewer, HorrorTalk.com
"I also refuse to document CLT results and I pay my bills to avoid going to court." - Sam, keeping it real, yo. |
| | Registered: September 30, 2008 | | Reputation: | | Posts: 1,805 |
| | Posted: | | | | A few things I really have to reply to. Starting with the most important to me: Quoting TheMadMartian: Quote:
but that does not give you the right to lash out at the people who are. I did NOT lash out. Not a single time. Not in this entire thread and RARELY in my entire time on this board (with the exception of Skip, who I freely admit to lashing out to on more than one occasion). I even prefaced my comment with "With all due respect" which meant EXACTLY what was typed. "With all due respect" you're absolutely free to compare this product to anything you want, but in the end, the only product we're talking about here is this one, so IN MY OPINION, comparing this product to other products has no bearing... it's a waste of time because what other companies do, what other software promises, doesn't have anything to do with this product. Another product charging you a yearly fee doesn't take away the fact that Ken promised (as a way to get me to turn over my money) continual support. He should deliver on what he promised. There was absolutely no lashing out what-so-ever. These forums have obviously put people on edge (funny, had Ken kept his promise and had a continual ongoing presence in the forums, people probably wouldn't take things so personally all the time because 99% of the fights would never have happened) because they're reading MUCH deeper into things than what is there. Speaking of taking things personally: Quoting TheMadMartian: Quote:
No, he voiced his opinion, I voiced mine, then he decided he could tell me that what helped determine my opinion had zero bearing on this conversation. I am sorry, but he doesn't get to do that. On this? I do. And on this? I call out complete and utter bullsh*t and am actually fairly pissed off about it. This place is amazing in the way the members will take what's written in a certain way and just twist and twist and twist until there's hardly a resemblance left of what was originally written or the actual intent behind what was written. I apologize Martian if you feel that I decided I could tell you that what helped determine your opinion had zero bearing on this conversation. It was simply my intention, to say, IN MY OPINION, that what other products do doesn't matter when we're discussing this product. Because other products don't have Ken's promises behind the product to help get you to turn over money to them. We're discussing DVDProfiler and DVDProfiler alone. Form your opinions however you want, but in the end, it comes down to DVDProfiler and whether or not it's living up to the promises made to get someone to turn over their money... and it's not. If that's me lashing out? Hell, I'll take it. 'Cause really, if THAT is lashing out, I'm a god damn saint at this point. And now that I'm annoyed and pissed off... let's just go for broke shall we? Quoting TheMadMartian: Quote:
Then ask for a refund and purchase a product that will give you what you want. Hey! AWESOME IDEA!!!!!!! Do you think Ken will actually give me my money back?? Maybe if I get you, the man who's ever so sly with the words to ask him, maybe then he'll give it back to me? Patronize much Martian?? I'm beginning to see why these days, in the absence of Skip posting more on the boards, you seem to be at the center of quite a few continual and ongoing arguements on these forums... Quoting TheMadMartian: Quote:
Speaking for myself. No no no no no. If I don't get to do this... you most certainly don't. All I've ever done in this thread is speak for myself... but you clearly pointed out in the quote above that "he doesn't get to do that." So if I don't, you don't. Don't like it? Don't make the claim otherwise. Quoting TheMadMartian: Quote:
And just what, exactly, gives you the right to make that determination? And just what, exactly, gives you the right to make the determination you made?? I'm thinking you probably already know the answer to this, but it doesn't fit well with your "Must. Defend. DVD. Profiler!" mindset so you chose to ignore it. Awesome for you. Doesn't make it go away. If you're allowed to make a determination, Alien and I are both allowed to make our determinations, whether or not you like them or agree with them. And if you demand an answer for someone else's determination you better start offering up explanations for your own. Quoting TheMadMartian: Quote:
Call me jaded, but I rarely believe the promises made by someone who is trying to get me to buy their product. Remind me when I put my time machine on the market to give you a call first. I'll make a friggin' killing... Quoting Alien Redrum: Quote:
Oh, I get it. I point out the flaws in your argument and you split hairs. That's fine. I'm pretty sure that's ALL that ever happens on this board. Which is why happy funtime all ever gets done around here. A valid point is brought up, and hairs are split so finely over every word typed in a post that the friggin' Stepford Profilers**** manage to divert any attention from the original topic at hand and turn it into another cluster happy funtime of back and forth cowpie like the one I'm taking part in now. ****This IS me lashing out... and I still think I'm being fairly tame. Quoting TheMadMartian: Quote:
So, because I don't agree with you I am laying down and taking it? And you have the nerve to call me petty. It would be funny if it wasn't so sad. No. Because you're laying down and taking it is why you're laying down and taking it. "Well, that's the way it's always been done" is such a sad sad sad state of mind to have. It's a defeatist attitude and it sucks that anyone would ever have that attitude. If we were all defeatists all the time and just sat back and said "well... this is the way it is" I still wouldn't be allowed to get married in my country of birth because marriage is reserved between a man and a woman. Luckily for me, not everyone just sits back and takes it and some people actually stand up and say "this isn't right, and it should be changed for the better!" and things actually happen. If more people took a few seconds to type "this should change on this board" (you're all here so goddamn much anyway... it's not like you'd be doing anything different) things might actually change. Oh wait... I know... they shouldn't change... because, you know... that's the way it's always been done. And with that... Martian, with all due respect, we're about done. Quote or reply to whatever you so choose... Take whatever I say out of context however you wish... accuse me of doing numerous things I've never done if it makes you feel better about what you're posting... I'm not getting into it with you anymore. You're too slick with the words... too clever with the phrasing... too brilliant at diverting attention away from the actual point... it's not worth it for me anymore. I sank to the levels you put me at just for you, hope you appreciate the effort I made. It's about the last effort you're going to get from me. | | | | The night is calling. And it whispers to me soflty come and play. | | | | Last edited: by Merrik |
| | Registered: March 13, 2007 | | Reputation: | | Posts: 13,201 |
| | Posted: | | | | Quoting Alien Redrum: Quote:
Nobody denies it, but to make it excusable because it's always been this way and it only cost $20 is pretty pathetic. That's laying down. I call it like I see it. I didn't say it was excusable, just that I didn't care. For whatever reason, that seems to bother you. Quote:
Defend it all you want, but don't expect others not to have a contrary opinion. I do, the problem is, you don't. If you did, you wouldn't try to belittle us by claiming we were 'laying down'. Talk about pathetic...hey, I call it like I see it. | | | No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar | | | | Last edited: by TheMadMartian |
| | Registered: March 13, 2007 | | Posts: 21,610 |
| | Posted: | | | | Quoting Alien Redrum: Quote:
Completely agree with Merrik on all counts.
It is absolutely irrelevant what other software typically does. We are talking about Profiler.
Plus, I'm fairly certain if you purchased software promising one year of service, but only got 6 months, you might not like it.
Unlimited upgrades and free technical support is not as uncommon as people in this thread would imply. About a year ago I bought a program that promises free upgrades and free support for life. I've had a couple of questions about the program since I bought it, and each time my questions were answered within hours, delivering the support that was promised. It's a lifetime license, and they aren't rare.
If you like the product (as I do), that's fine, but promises made by Ken and Gerri are far from being delivered. The best aedvice I can offer, Alien is this. F you feel thatr way then maybe you would be well advised to go elsewhere. Your carping and complaining on a constant basis are neither helpful, ap0preciatedor productive.You have complained since the day you started here. Why do you use the program if you thiink it is so terrible. | | | ASSUME NOTHING!!!!!!
CBE, MBE, MoA and proud of it.
Outta here
Billy Video |
| | Registered: March 29, 2007 | Reputation:  |  Posts: 4,479 |
| | Posted: | | | | Quoting Winston Smith: Quote:
Why do you use the program if you thiink it is so terrible. The program is excellent, even if some minor improvement can always be done (I rate it 9,5/10). But the online database is an horrible mess, due to awfully designed rules (I rate the database 1/10, and do not use it anymore). People do not complain against the program, but about the support to make the online far better. | | | | Images from movies | | | | Last edited: by surfeur51 |
| | Registered: August 23, 2008 | | Reputation: | | Posts: 1,656 |
| | Posted: | | | | Quoting Winston Smith: Quote:
The best aedvice I can offer, Alien is this. F you feel thatr way then maybe you would be well advised to go elsewhere. Your carping and complaining on a constant basis are neither helpful, ap0preciatedor productive.You have complained since the day you started here. Why do you use the program if you thiink it is so terrible. Wow, your reading comprehension is as abysmal as your writing ability. As the face and appointed spokesman of Invelos, Skip, you really should work on that. Maybe take an elementary level English class or two. Not a sermon, just a thought.  | | | Reviewer, HorrorTalk.com
"I also refuse to document CLT results and I pay my bills to avoid going to court." - Sam, keeping it real, yo. |
| | Registered: May 29, 2007 | | Reputation: | | Posts: 3,475 |
| | Posted: | | | | Invelos is a terrific program. But, the self proclaimed support is sorely lacking.
This is not a problem for some but is for many others.
Should invelos be concerned and address this issue?
In my opinion, yes. Why? There are many reasons but I will address the two that I believe are important to both the community and to invelos.
First, if someone says they are going to do something then they should keep their word. Honesty and integrity are most important to me and directly affect how I view things.
If invelos says they will offer ongoing support, then I expect them to do so. If they are not going to do what they claim. they should immediately remove those statements saying they will.
It is the perceived deception that is most disturbing and will lead to the following problem.
A lack of self proclaimed support can effect invelos' bottom line.
One of the ways invelos will make money is if people tell them about this program. If there are disgruntled consumers then how can invelos expect to receive any recommendations?
Any business will gain or lose potential customers based on what is said about it. If current customers are not happy then it would be in invelos' interest to try and make them so.
So, invelos needs to either offer ongoing support or remove its promise to do so. This will take care of many of the concerns brought up in this thread. |
| | Registered: May 8, 2007 | | Reputation: |  Posts: 1,945 |
| | Posted: | | | | Well,
I am 100% with the Martian here, we paid the amount of 20 bucks (one crate of beer), we not only got an excellent program, we got by far the best DVD Collector program available.
We also get FREE updates on a constant basis.
Sure, we do not get much support in the forums here, lately it is close to nothing, but the awesomeness of the program itself and the absolute bargain price are making this up for me by lightyears!
If I would be KEN, I would care way more about the forums, but I am not KEN.
I simply cannot understand the immense complaining from some people here for 20 fracking dollars they paid.
just my 2 cents
Donnie | | | | www.tvmaze.com |
| | Registered: May 19, 2007 | | Reputation: | | Posts: 5,917 |
| | Posted: | | | | Kathy said it best - for me it's not about the money. It's about saying one thing and doing another. Quoting Kathy: Quote:
First, if someone says they are going to do something then they should keep their word. Honesty and integrity are most important to me and directly affect how I view things.
If invelos says they will offer ongoing support, then I expect them to do so. If they are not going to do what they claim. they should immediately remove those statements saying they will.
It is the perceived deception that is most disturbing and will lead to the following problem. |
|  | Blair | | Resistance is Futile! |
| Registered: October 30, 2008 | | Posts: 1,249 |
| | Posted: | | | | (I know that I am somewhat reiterating posts above; it's not my intention to take anything away from what has been said before.)
I don't understand why the amount of money paid gets brought up time and time and time and time again for this issue. It is nearly the only response as to why the people who are asking for better support should "shut up or go somewhere else," and yet, money isn't the issue.
Two or three years before I even started to use Profiler, all that I have ever read is, "Great program; terrible support; database with lots of issues." No one has ever disputed the quality of the software nor its cost. We all agree it is a great product for a great price.
However, I have read many times (and not just in a few recent months) as a member, "I would be willing to pay a yearly fee if Ken would just provide more support and improve the database." Despite what some people wish for the cost to mean, again and again (even in this topic) the "only $20" issue has been made irrelevant.
It's not about the cost. It's about principle of not living up to your own words. The only thing initially being asked in this topic is plain and simple: do what you say or take those words down. Nothing more.
How has that simple statement/request/rant turned into an 11 page battle of throwing stones and angry words? No staff support in this topic. | | | If at first you don't succeed, skydiving isn't for you.
He who MUST get the last word in on a pointless, endless argument doesn't win. It makes him the bigger jerk. |
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Invelos Forums->DVD Profiler: Contribution Discussion |
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